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Privacy policy

MP Cars is a private automotive brokerage in Dubai. Discretion is the reason our clients come to us, so we collect as little as we can and share it with no one who does not need it.

What we collect

  • When you send a form (Sell your car, Source a car, a review): your name, phone number, the car details you enter and anything you write. The form opens WhatsApp with your message. For Source a car and Sell your car, we also keep a copy of your request so the partners can follow it up.
  • When you create an account: your email address or username and password, and the details you submit while signed in.
  • When you message or call a partner: whatever you choose to share with them.
  • When you message our company WhatsApp (+971 55 335 9899): the first replies come from Billy, our automated assistant, which answers simple questions about our cars and services and collects what a partner needs to help you. We keep the chat, your WhatsApp name and number, and any photos you send. When your question needs a partner, Billy passes them your name, number and the reason for your message, and a partner takes over personally. Once a partner has taken over, Billy no longer replies in that chat. We also look back over past chats, without names or numbers, to improve how Billy answers.
  • When you join our WhatsApp community: WhatsApp shares your phone number and name with the group admins (the partners), under WhatsApp’s own rules. You can leave at any time.
  • Visit counts: which pages are viewed, the type of device, your time zone and the website that linked you here, under a random number that is forgotten when you close the tab. No cookies, no names and no IP addresses are kept, and only the partners can see these counts.
  • When we check a deal: for high-value deals we may ask for a copy of your ID, proof of ownership or proof of funds. We use these only for that check and keep them only as long as the law requires.
  • Settings in your browser: the site remembers a few things on your own device, such as your language and that you are signed in. They stay on your device and are not used to track you.

We do not use advertising or tracking cookies, and we do not sell or rent your details to anyone.

How we use it

Only to reply to you, value or source a car, arrange a sale, viewing, inspection, insurance, registration or shipping, and to meet our legal obligations. Reviews are private: only the partners read them, and they are never published.

We use your details because you asked us to act for you, because we need them for an agreement with you, or because the law requires it.

Who else handles it

  • WhatsApp (Meta), which carries the messages you send us.
  • Anthropic, whose Claude model reads the messages sent to our company WhatsApp so that Billy can reply. Anthropic does not use them to train its models.
  • Supabase, which stores account details for people who sign in, the requests you send through Source a car and Sell your car, chats with our company WhatsApp, and the visit counts above.
  • Our web host, which serves the website. Like any website, it receives your IP address when the page loads. Fonts and scripts are served from our own site, not from third parties.
  • Resend, which sends account emails, such as sign-in codes and email confirmations.
  • Our email provider, which receives the emails you send us.
  • When a deal goes ahead, the people needed to complete it, such as an insurer, the RTA or a shipping agent, receive only what they need for that job.

Where it is stored

Account details, requests, WhatsApp chats and visit counts are stored by Supabase on secure servers that may be outside the UAE, for example in the European Union. We only use providers that protect your details to a standard at least as high as UAE law requires. They are encrypted in transit, protected by strict access rules, and only the partners can see them. Messages you send on WhatsApp are handled by Meta under its own privacy policy.

If a security problem ever puts your details at risk, we will tell you and the UAE Data Office as the law requires.

How long we keep it

For as long as we are working with you. If we have not been in touch for two years, we delete your details, except records of completed deals and the checks behind them, which we keep for as long as UAE law requires (currently five to seven years, depending on the record). Chats with our company WhatsApp are deleted two years after your last message. Visit counts are deleted after 13 months. You can ask us to delete your details at any time, unless the law requires us to keep them.

Who sees a car request

If you ask us to find a car, the partners see your full request. The brokers we work with see only the car and what you want in it, never your name or number. Requests are never shown on the public website.

Your rights

Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) you can ask to see the details we hold about you, correct them, have them deleted, or object to how they are used. Message any partner from the Contact page or email , and we will reply personally.

If you are not happy with our answer, you can complain to the UAE Data Office.

Deleting your details

To have your details deleted, including your chats with our company WhatsApp, send “Please delete my data” to +971 55 335 9899 from the number you used, or message any partner from the Contact page or email . A partner handles every request personally. We delete your details and confirm by reply, keeping only what UAE law requires us to keep.

Our services are for adults. We do not knowingly collect details from anyone under 18.

Changes

If we change this policy, the new version will be posted on this page with the date it took effect.

Last updated: 2 November 2026

Data controller: , Meydan Free Zone, licence , .